1. Production Time

At Strawberry DTF, every item is custom-made just for you. This means we don't start printing until your order is confirmed.

  • Estimated Production Time: Our current estimated production time is typically [X-Y business days, e.g., 1-3 business days] from the moment your order is placed and artwork is approved (if applicable).
  • Factors Affecting Production: Please note that these are estimates. Production times can vary based on the complexity of your design, the quantity of your order, and our current workload. We always strive to complete orders as quickly as possible without compromising on quality.
  • Delays: While rare, unforeseen circumstances or high demand periods may cause slight delays. We are not responsible for delays caused by factors outside our reasonable control.

2. Shipping

Once your custom product is meticulously printed and quality-checked, it's ready to be shipped.

  • Shipping Carriers: We partner with reliable shipping carriers to ensure your order arrives safely. [Optional: You can list specific carriers here, e.g., "We ship via USPS and UPS."]
  • Shipping Costs: Shipping costs are calculated at checkout based on your delivery address, the weight of your order, and the chosen shipping method.
  • Estimated Delivery Time: Estimated delivery times are in addition to our production time. These estimates depend on the shipping method you select and your location. You'll see the estimated delivery window during the checkout process.
  • Tracking Information: Once your order ships, we'll send you a shipping confirmation email that includes a tracking number. You can use this number to monitor the progress of your delivery.

3. Shipping Responsibility

  • Transfer of Responsibility: Please be aware that Strawberry DTF's responsibility for your order ends once the package is handed over to the shipping carrier. From that point on, the shipping carrier is responsible for the delivery of your item.
  • Incorrect Shipping Information: It's crucial to provide accurate and complete shipping details at the time of your order. If an order is returned to us due to an incorrect or incomplete address provided by you, you will be responsible for any additional reshipment costs.
  • Lost or Delayed Packages: While we provide tracking information, we are not responsible for packages that are lost, stolen, or significantly delayed once they are in the possession of the shipping carrier. We recommend contacting the carrier directly for assistance with such issues.

4. Damaged Products During Shipping

  • Reporting Damage: In the rare event that your product arrives damaged during transit, you must notify us within [e.g., 3 business days] of receiving your order.
  • Required Documentation: To help us assess the damage, please provide clear photographs of:
    • The damaged product itself.
    • The packaging (inner and outer) showing any signs of damage.
    • The shipping label on the package.
  • Our Resolution: Upon reviewing the evidence, if we determine the damage occurred during shipping, we will, at our sole discretion, offer a replacement of the affected product. Please remember, we do not offer refunds for items damaged in transit, but we will work with you to provide a replacement if the conditions are met.